TERMS AND CONDITIONS OF WARRANTY

The present document defines the terms and conditions of validity of the warranty granted by the company CANHACKER.COM., from which you in your capacity of Purchaser purchase the interface for automotive data bus analyzing and automotive programming of the brand CANHACKER, hereinafter referred to for the sake of brevity “the hardware” or “the product”.

1. WARRANTY PERIOD

If the warranty terms and conditions pointed out below are observed, the Purchaser shall be granted a warranty of the purchased hardware of the brand CANHACKER.COM for the term of 1 year. The warranty period shall enter into force as of the date of the invoice. Case-less devices are not covered by the warranty!

2. LIMITED WARRANTY FOR THE HARDWARE AND LIABILITY

CANHACKER.COM hereby grants you a warranty (if you are the first purchaser of the hardware) which covers all components contained in the box which you have received.
At the discretion of CANHACKER.COM., the purchaser may be provided with a new hardware product instead of the defected product being repaired. The liabilities of CANHACKER.COM and your potential claims shall be limited to repair or substitution of the hardware according to the terms and conditions of the present warranty.

3. CONDITIONS

The purchaser is the only person entitled to this warranty issued by CANHACKER.COM. If the purchaser returns hardware covered by the present warranty in compliance with Chapter 4 within the applicable warranty period and after having conducted a technical analysis CANHACKER.COM shall decide on the grounds of valid evidence that the hardware does not fulfill the requirements of this warranty, CANHACKER.COM shall, at its own discretion, either repair or substitute the hardware or its defected part.
If CANHACKER.COM shall choose to substitute the product but is not at state of doing so, as the product is no longer manufactured or unavailable in stock, CANHACKER.COM may substitute the hardware with a similar hardware product (in which case the design and product specification of the hardware product may vary from those of the original hardware product).

This limited warranty shall only apply if the hardware has been properly connected and used within the frames of the working scope and the environment conditions, as pointed out in the technical specifications and instructions for use.
CANHACKER.COM will cooperate for the technical solution of the problems.
The warranty shall not apply to damages and defects caused by natural disaster, misuse, improper use, unusual use, negligence, failure to observe the instructions for use issued by CANHACKER.COM, modifications of the device, repair works performed by unauthorized persons. The warranty shall not cover the common amortization of the device and the following cases:

damage and improper functioning because of incompatible electricity supply (different from the one specified on the device);

  • fire, flood, thunder storm, etc.
  • mechanical damage and overload;
  • penetration of water into the device.
  • Customer has conducted repair actions to the products.
  • Defections are due to wrong use, un-proper maintenance or storage, or breach of user guides or menu provided by CANHACKER.COM
  • The product was purchased from private persons or organizations that are not official dealers or representatives of CANHACKER.COM

CANHACKER.COM shall preserve its right to come up with a final decision regarding the validity of each warranty claim.

If CANHACKER.COM so requests, the products which do not comply with the requirements or the defected products will become property of CANHACKER.COM immediately after such products are substituted by CANHACKER.COM.

4. WARRANTY CLAIMS

All warranty terms mentioned above shall be valid in case a representative of CANHACKER.COM has access to the defected product with the purpose of confirming such defect. The warranty claims should be announced and the products should be returned to CANHACKER.COM within 30 days as of the date the defects have been established, whereby, at least the following information should be given (additional information may also be required):

  • details of the defected product;
  • date of the invoice;
  • detailed description of the problem, number and percentage of defects;
  • use, working hours and working cycles;

5. LACK OF IMPLICIT AND OTHER WARRANTIES

The warranty and the remedies provided for in the terms and conditions of the limited warranty, represent the only warranty granted by CANHACKER.COM with respect to the products; this warranty shall replace all other explicit or implicit warranties, including, but not limited to, sales warranties or warranties for fitness for use for a specific purpose, whereby, the present warranty shall wave all such warranties. CANHACKER.COM shall not be liable for loss of data or functionality, benefits foregone, losses or damages, caused by the Purchaser or by a third party resulting from the use of the hardware and irrespective of whether such damages are direct, indirect, special or accidenta.

6. LIMITATIONS AND CONDITIONS

The present document is a limited warranty and excludes any specific, side or indirect damages such as benefits foregone, property damage or other expenses not explicitly mentioned herein.
Upon request the representatives of CANHACKER.COM shall be granted access to the defected product with the purpose of confirming the defect.

7. Returns & Refund

CANHACKER.COM accepts a return on a case-by-case basis with the ultimate objective of satisfying the customer and we have a philosophy to ensure our customers are satisfied, and will always try to deal with customers “fairly and reasonably.”
Please keep the item in the same condition that you received it and in the original packaging. Also, please contact us before sending back the item. CANHACKER.COM Shop will provide economic effort to replace or repair the product free of charge if the defects are caused due to reasons related to raw materials, designation, or manufacturing process.
CANHACKER.COM Shop will repair, replace the product under reasonable charges to the customer if the product defects meets this Warranty Policy.

If CANHACKER.COM agrees to accept a return, return freight charges must be prepaid by customer. CANHACKER.COM will not accept COD shipments. All items must be in the original packaging and in resalable condition. Contact a sales representative for a Return Materials Authorization Number and addressing instructions prior to returning product. Any ESD sensitive product returned that has not been handled properly will not be eligible for credit. Only products originally shipped from CANHACKER.COM or from a supplier at CANHACKER.COM’s direction (drop-ship) will be returned to CANHACKER.COM. All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to CANHACKER.COM, the Customer certifies that the products were purchased from CANHACKER.COM and there has been no substitution in whole or part of same product from another supplier, distributor or other such source of the product. The return should be in the original packaging , in unused condition (except defective). ESD sensitive products should not be opened except under controlled conditions.